Shipping policy
Shipping Areas
We offer worldwide shipping, including Japan and most international regions (excluding some remote or restricted areas).
For international orders, any customs duties or import taxes charged by the destination country will be covered by us.
Shipping Carriers
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Domestic (Japan): Japan Post, Yamato Transport, Sagawa Express, etc.
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International: UPS, EMS, DHL, FedEx, or other carriers depending on the destination.
Processing Time
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In-stock items: Ships within 3 business days.
Estimated Delivery Time
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Domestic (Japan): 1–3 business days after shipping, depending on the region
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International: 5–14 business days, depending on the country/region
※ Please note that delays may occur due to customs clearance, traffic conditions, or holiday seasons.
Tracking Your Order
Once your order has shipped, a tracking number will be sent to your email. You can track the delivery status through the carrier’s website.
Shipping Fees
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Japan: Flat rate ¥885
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International (United States): Flat rate $70
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International (excluding the United States): Flat rate $27
※ Some products may have different shipping fees.
※ Free shipping may be available depending on ongoing promotions or total purchase amount. Please check our latest campaigns for details.
Missed Delivery / Refusal
If your package is returned due to long-term absence, refusal, or incorrect address, reshipping fees will be charged to the customer.
If redelivery is not possible, we may issue a partial refund after deducting handling and return fees.
Address Issues & Forwarding
If there are any mistakes in the provided shipping address, delivery may fail.
Please double-check your address when placing your order.
※ Additional charges may apply for address forwarding after dispatch.
Contact for Shipping Inquiries
If you have any questions regarding shipping, please contact our customer support team at
contact@evernailnova.com