Refund policy
At EVERNAIL NOVA, we are committed to providing products of the highest quality. While we do not accept returns due to customer preferences (e.g., color, size, or design differences), we do provide refunds or replacements in the event of defective or damaged products.
Returns for Personal Reasons
Please note that we do not accept returns due to personal reasons, such as:
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Change of mind
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Incorrect sizing (please ensure proper sizing before ordering)
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Misunderstanding about color or design
If You Receive a Defective Item
If you find any defect or damage in your item, please contact us by email within 7 days of delivery with the following information:
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Your full name (as entered on the order)
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Shipping address
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Email address
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Order number
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Product name and code
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Description of the defect
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At least 3 photos clearly showing the issue
Send your email to: contact@evernailnova.com
Process After Contact
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We will review your email and photos within 3 business days.
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If the item is deemed defective, we will provide either:
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A full refund, or
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A replacement item (depending on product availability)
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In most cases, you will not need to return the defective item. However, if a return is required, we will cover the return shipping cost.
Refunds Will Not Be Provided If:
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You contact us more than 7 days after the item was delivered
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The product has been used
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You are unable to provide sufficient photo evidence
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The shipping address is different from the purchaser’s and we cannot verify the issue
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Multiple refund requests are submitted from the same customer without valid reason
Please note: Customers who repeatedly abuse the return policy may have future purchases restricted.
If You Do Not Receive a Reply
If you do not receive a response within 3 business days, please resend your email. Sometimes, our emails may not be delivered correctly due to spam filters or domain restrictions. Be sure to allow emails from: contact@evernailnova.com
Our Commitment
EVERNAIL NOVA strives to ensure that every customer receives beautiful, high-quality nail products. Should any issues arise, we promise to handle them promptly, professionally, and with care.